Shipping, Delivery & Order Verification Policy
Effective Date: July 15, 2026
Welcome to happyheels.in. This Shipping, Delivery & Order Verification Policy explains how orders are verified, processed, shipped, and delivered. By placing an order on happyheels.in, you acknowledge and agree to the terms outlined below.
1. Delivery Coverage
happyheels.in delivers across most serviceable locations within India.
Customers are responsible for providing complete and accurate delivery information, including:
- Full Name
- Mobile Number
- House/Flat Number
- Street/Locality
- City
- State
- PIN Code
Orders cannot be delivered to P.O. Box addresses.
Some remote locations may require additional delivery time depending on courier service availability.
2. Order Verification
To maintain product quality, reduce fraudulent orders, and improve delivery success rates, every order may undergo a verification process.
Within 48 hours of placing an order, our team or the respective seller may contact the customer via WhatsApp or Phone Call to verify:
- Customer identity
- Delivery address
- Product details
- Order confirmation
This verification helps us minimize fake orders, incorrect deliveries, and unnecessary cancellations.
If we are unable to establish contact after reasonable attempts, or if the order remains unconfirmed, happyheels.in reserves the right to cancel the order without prior notice.
3. Pre-Dispatch Product Verification
For selected products, the seller may provide a live product demonstration or product verification through WhatsApp video before dispatch.
This allows customers to verify the product’s appearance, quality, color, and other visible details before shipment.
This service is provided solely to improve customer confidence and transparency and should not be interpreted as a customization or approval process.
4. Order Processing
Orders are prepared for dispatch only after successful verification (where applicable) and payment confirmation.
Processing time may vary depending on:
- Product availability
- Seller confirmation
- Verification status
- Operational requirements
5. Estimated Delivery Time
After successful order confirmation, the estimated delivery time is generally:
7–10 Business Days
Delivery timelines are estimates only and may vary due to:
- Courier network
- Remote delivery locations
- Public holidays
- Weather conditions
- Government restrictions
- Natural events
- Operational delays beyond our control
6. Shipping Charges
Unless otherwise mentioned on the product page or during checkout, shipping charges (if any) will be displayed before payment.
Where applicable, happyheels.in may offer free shipping promotions for eligible orders.
7. Shipping Partners
happyheels.in primarily ships orders through Blue Dart.
Depending on service availability and delivery location, we may also use other trusted logistics partners including:
- Blue Dart
- DTDC
- Delhivery
- India Post
- FedEx
- Mahavir Courier
- Other authorized courier partners
The selection of the courier partner is solely at the discretion of happyheels.in or the seller.
8. Shipment Tracking
Once an order has been dispatched, customers will receive shipment details through Email, SMS, WhatsApp, or their happyheels.in account, including:
- Tracking Number
- Courier Partner
- Tracking Link (where available)
Tracking information may take up to 24 business hours to become active.
9. Delivery Attempts
Courier partners generally attempt delivery multiple times.
If delivery cannot be completed due to:
- Customer unavailability
- Incorrect address
- Incorrect phone number
- Refusal to accept delivery
the shipment may be returned to the seller (RTO).
Additional shipping charges may apply for re-dispatch.
10. Address Modification
Address modification requests may be accepted only before dispatch.
Once an order has been shipped, the shipping address cannot be changed.
11. Multiple Shipments
Orders containing multiple products may be dispatched separately from different warehouses or sellers.
Customers may receive multiple packages for a single order.
12. Mandatory Unboxing Video
To ensure a fair and transparent claims process, customers are strongly advised to record a continuous 360-degree unboxing video immediately upon receiving the parcel.
The recording should:
- Start before opening the package.
- Clearly show the shipping label.
- Capture the parcel from all sides.
- Continue without any cuts, edits, pauses, or interruptions until all contents are visible.
This video serves as primary evidence for claims related to:
- Wrong Product
- Missing Item
- Damaged Product
- Manufacturing Defect
- Empty Package
- Exchange
- Replacement
- Refund
happyheels.in reserves the right to reject claims where sufficient supporting evidence is unavailable.
Customers are encouraged to review the Refund & Return Policy for complete claim eligibility.
13. Shipping Delays
While happyheels.in makes every reasonable effort to dispatch and deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.
Such circumstances include but are not limited to:
- Natural disasters
- Floods
- Heavy rainfall
- Political disturbances
- Public holidays
- Transportation disruptions
- Courier operational issues
- Government regulations
- Force majeure events
happyheels.in shall not be held liable for delays arising from such circumstances.
14. Risk of Loss
Ownership and risk of loss pass to the customer upon successful delivery of the shipment to the delivery address provided during checkout.
Customers should inspect the package immediately upon receipt and report any delivery-related issues promptly.
15. Policy Updates
happyheels.in reserves the right to modify, update, or amend this policy at any time without prior notice.
The latest version published on the website shall supersede all previous versions.
Contact Us
If you have any questions regarding shipping, delivery, or order verification, please contact us.
happyheels.in
Customer Support: +91 7479714958
Email: support@happyheels.in
Address:
B-113, Camp No – 4, Jwalapuri, Delhi – 110041